Complaints Management Software

Record complaints using predefined fields. Fast, consistent, and complete.

Compliance

Meet ISO, FDA, GDPR, and other standards for complaint handling.

Cost-effective

Subscription-based and priced flexibly according to your needs.

Reliable resolution

Ensure every complaint is resolved with built-in CAPA features and automated reminders.

Reporting and analytics

Automatically generate reports; analyze trends and areas for improvement.

Support

Enjoy free support, before you subscribe and after.

isoTracker offers all the support you need to decide if our complaints management software meets your requirements. This includes a free 60-day trial, email support, help resources, and free video guides on how to use the software.

Why a consistent complaints process is important

Even for small to medium businesses, complaints management is an essential function.

A well-managed complaints process drives continuous quality improvement. It provides actionable insights about your customers and ways to improve your products or services.

Ultimately, it leads to increased customer loyalty and more business.

Companies may also need clear complaint processes to comply with legislation or quality standards. For example, medical device companies must meet ISO 13485 or FDA consumer complaint handling requirements.

Effective complaints management is also essential for complying with quality standards like ISO 9001 and ISO 10002.

Why consider isoTracker’s complaints management system?

isoTracker’s complaints management module simplifies complaints management, ensuring consistency and preventing anything from being overlooked.

It also equips organizations to respond proactively, to prevent future complaints.

The software is designed to be effective and affordable for small to medium-sized businesses. See our range of pricing options.

Key features of our complaints management software

Key features of isoTracker’s complaints management system:

• central platform for recording and tracking complaints
  • use custom fields to capture complaint details including expected outcome, payment and RMA details
  • store and track all information about complaints and their investigation, resolution, and closure
  • use a clearly defined workflow so no step is overlooked
  • identify key tasks with due dates, including complaint closure, with automated reminders and escalation
  • record any non-conformances and the results of the root cause analysis
  • assign corrective or preventive action (CAPA) tasks, with due dates – and attach supporting documents, if required
  • send automatic email task notifications with regular reminders
  • automatically escalate reminders if due dates are exceeded
  • keep complainants informed of progress through email notifications and record their replies in the system
  • automatically solicit feedback from complainants when the complaint has reached resolution or closure
  • enable an independent party, such as a director, to review and close complaints
  • generate reports to keep stakeholders informed
  • analyze historical complaints
  • provide up-to-date analysis of key complaint and CAPA performance metrics