You can access your billing information and payment history right here on our website! Enter the email address and telephone number associated with your plan on the Portal Home Page. You will then receive an email with a link and an access code. Please note that access expires after 15 minutes. You can also use the Global Plan ID/4 Part Key and Best Buy Protection SKU located on your purchase receipt. Plans matching your search will be displayed.
You may have missed a payment for your Plan. Please review the payment information section within your Plan to bring your account up to date.
The Payment History will load for the plan and you can select the Print feature to print your statements.
If you have more than one plan, you will need to repeat these steps for each one.Visit our "Check Service Request Status" page to track the progress of your Service Request. We will also send you emails to keep you updated throughout the Service Request process.
• We accept Visa, MasterCard, American Express as well as Visa and MasterCard debit as payment method
• If you have more than one plan, you will need to repeat these steps for each one• The transaction description for your Best Buy Protection Plan monthly payment on your monthly statement will show as AGI*GEEKSQUAD.CA/PRO, or AGI*GEEKSQUAD.CA/MEM for your Best Buy Membership.
A payment confirmation email will be sent to the email address we have on file. The plan number on email confirmation can be referenced if you have payment related questions.
Yes! You can extend your coverage at any time in the last 12 months before the original end date of your Protection Plan.
You can enroll in the Plan extension at any time within the last 12 months of your term right here on our Self-Service Portal. We will also send you extension offer emails 15 and 4 days in advance of the expiration of your Plan.
Your new plan term will be one month and will be renewed month-to-month with each ongoing payment of the monthly fee. Cancellation or payment failure within 30 days from its due date will bring the plan to an end.
Your Plan will be governed by the same Terms and Conditions (T&Cs) bar the modifications outlined in ADDENDUM I - CONTINUATION OF GEEK SQUAD PROTECTION PLAN.
Please refer to the Program Terms and Conditions for the details of your coverage, limitations, and exclusions, which you can find in the Best Buy Membership, Protection, and Geek Squad Terms and Conditions page.
Firstly, enter the email address and telephone number you provided at the time of purchase on the Portal Home Page. You will receive an email with an access code and a link. Please note that access expires after 15 minutes.
You can also use the 4 Part Key and Best Buy Protection SKU located on your purchase receipt. From there, Plans matching your search will be displayed.
Choose the Plan and the Product you wish to file a Service Request on and click on "File a Service Request". Then, fill out the Service Request information form, and click "Submit".
Once your Service Request is submitted, we will automatically update our database with your Service Request details.
• If you submitted your Service Request over the phone, you will receive an email from [email protected] with a link to print a pre-paid shipping label to return your defective product; if you created your Service Request online, the email will come from [email protected] (transition out of anew period)
• Check the shipping instruction provided with your label - if you submitted more than one Service Request, you must use separate return packages, and confirm that you are using the correct shipping label for each defective product.
• Contact UPS at 1-800-742-5877 to arrange for pick-up or go to www.ups.ca to locate your nearest drop-off location. When calling UPS, it is important to provide the account number indicated on the instruction sheet. This will prevent shipping charges being billed to you.
• Ship your defective product within 20 days of submitting your Service Request.• Your electronic Best Buy Gift Card will be sent to you at the email address provided within 3-5 business days after shipping your defective product. If you don’t receive it, make sure to check your Junk or Spam folder.
• The Gift Card amount will be the original purchase price plus applicable taxes.Visit our "Check Service Request Status" page to track the progress of your Service Request. We will also send you emails to keep you updated throughout the Service Request process.
• You can follow up on a shipment by tracking your bill of landing number with UPS
• Our remote support team can help with your tech support needs such as device setup, virus removal, troubleshooting and so much more
• Our Agents can schedule an in-home service for anything from TV mounting to home networking• Please visit our "Contact Us" page to find out how to speak directly to an Agent or visit a Best Buy Store for face-to-face Agent support.
If you purchased your Protection Plan less than 30 days ago, you will need to visit your local Best Buy store for assistance with the cancellation.
If you purchased your Protection Plan more than 30 days ago, you can cancel your Protection Plan on the Portal. Enter the email address and telephone number associated with your plan on the Portal Home Page. You will then receive an email with a link and an access code. Please note that access expires after 15 minutes.
On the Plan Dashboard, select "Cancel my Plan" from the options menu. Make sure to review the many benefits your Plan offers before cancelling, and remember that once the cancellation is processed, your Plan cannot be reinstated.
At this time, you will need to contact our agents to process the cancellation of your Membership for you. Please visit our "Contact Us" page to find out how to reach us.
If you cancel your Plan AFTER the first thirty (30) days of your registration, you will be required to pay a Service Recovery Fee. If you have already paid more than the equivalent of twelve (12) monthly payments, the Service Recovery Fee will be waived.
The Service Recovery Fee is equal to twelve (12) monthly payments of the Plan Purchase Price less the total amount of the Plan Purchase Price you already paid as of the date of cancellation.
Depending on your Plan type, you may be elligible for a pro-rated refund. Any applicable refunds will be shown when you cancel your Plan online.
Most refunds will be issued to your credit card within 5 business days. In some cases, refunds will be processed by cheque, which you should receive within 10 business at the address we have on your Plan.
• 24-hour / 7-day per week bilingual French/English on-line and telephone support, including managing repair services through a Certified Service Network
• Mechanical defects not covered by the manufacturer’s warranty;
• Malfunction caused by a Power Surge;
• Replacement of Your Product if we can’t repair it
• On-Site Repair Benefit for select Products
• Global Coverage Benefit
For TVs:
• Repair for burn-in and ghost imaging
• Pixel burnout coverage based upon manufacturer’s guidelines or up to 3 dead pixels, if not specified by the manufacturer
• Repair of blown speaker components not due to intentional abuse or misuse for speakers covered under the Plan
• Setup and calibration, if your TV needs to be replaced, and your original purchase included a Geek Squad setup and/or calibration service
If your Protection Plan covers Physical Damage, it also includes:
• Coverage for up to two (2) incidents of physical damage or liquid resistance failure
• Best Buy Loaner Program during repairs
For Fridges and Freezers:
Reimbursement for spoiled food up to $300;
For Washers and Dryers:
Reimbursement for laundry expenses up to $50, if your appliance is out of service for more than 7 consecutive days
For Cell Phones:
Five Service Requests per contract term inclusive of two physical damage Service Requests and one user replaceable battery Service Request
Coverage for all of the Accessories that came in the original packaging
A manufacturer's warranty covers defects in materials and workmanship for a limited time. Your Best Buy Protection Plan keeps your appliance covered after the manufacturer's warranty ends, and offers additional value features!