Mercy Hospital
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Mercy Hospital Complaints 10

How responsive is Mercy Hospital's customer service?

On the path to perfection 🏔️
Mercy Hospital has a very responsive customer support, but for a perfect rating, they’d need to visit ComplaintsBoard more frequently to check complaints and respond to them promptly 😉 As for reviewers, we can advise them to carefully read customer complaints (both positive and negative) and note aspects that can help in efficient problem-solving.

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Mercy Hospital I started going to Mercy in May

I started going to Mercy in May . They overcharged me per EOBs by over $400. We tried many times to get this resolved. I was to have surgery in Dec 2020 & the Dr waived my co-pay of $300 for surgery, because of my billing issues. Since then, they've added back the $300. At most, I owe $110, but my balance is $515.

Starting in July I started seeing my insurance paying 75 percent and Mercy billing me 25 percent for one of my providers, Dr. *** Before July my insurance paid 100 percent and had been paying 100 percent since I first got a policy with them back in January . I contacted my insurance and they reviewed it. They said that Mercy has changed how they are billing the insurance. They told me they had contacted Mercy and informed them of the discrepancy. Mercy said they would review it. But as of today I am still getting calls wanting money for the visits. I refuse to pay the bill because there is no reason for Mercy to have changed the way they billed the insurance. When I tried calling Mercy Billing and told them what they insurance had told me. I got a runaround and they said they would have someone call me to discuss the bill. Yet no one ever called. The only resolution I will accept is they return their billing practices back to pre-July and bill my insurance the way they used to, where the insurance paid 100 percent.

Replied

Mercy Hospital I went in for a routine mammogram on 3/19 at Mercy Springfield

I went in for a routine mammogram on 3/19 at Mercy Springfield. They billed my insurance. They are sending me a bill for $73.77. According to my insurance with Blue Cross Clue Shield, I should not have to pay for a preventative appointment. I have spoke to Mercy and they told me insurance didn't pay it. Blue Cross Blue Shield says I owe nothing and they have paid the claims in full. BCBS is sending me the EOB that states my patient responsibility should be zero.

The complaint has been investigated and resolved to the customer’s satisfaction.

3265 S National Ave Ste 115, Springfield, MO, 65807-7340, US

We tried to communicate with them, was given the runaround, then Medicare retracted their payment to them and the doctor just sent in a new claim, same date of service, different claim number so Mastercard paid the claim. This doctor has filed 4 claims so far for separate visits: [protected] , [protected] , [protected] , [protected] , not duplicate claims, same visit - alternating when Mastercard retracted payment - doctor sent claim in again under different claim number. We think they need to be thoroughly investigated and prosecuted. They are running a Medicare and insurance scam and we are sure *** isn't the only one they are doing this to! They show no interest in resolving theses charges and they know *** has never been a patient of theirs! They continue to send in new visits and charge Medicare and American Republic and someone with authority, power, knowledge and resources needs to put a stop to this Medicare fraud - who knows how many others they are doing this to!

Date of transaction: 07/31 with Dr. *** Amount in dispute: $215 Account number: *** Invoice number: *** Issue: Mercy Hospital is billing me for my visit without submitting a claim to my insurance company. I have been a patient for many years and I see Dr. *** every six months. My insurance pays for my visit 100% with no deductables or copay. For this last visit they just billed me and completely ignored my insurance. Now they say they have billed my insurance but are also encouraging me to pay as well. I have United Health Care AND Missoui medicaid. It is a "Special needs" insurance as I am disabled. My insurance company has told me they've never received a claim from Mercy and that my services are covered 100%.

Replied

Mercy Hospital I went to the doctor on 01/17 and they did a PSA test that my insurance company did not pay for because of the way they coded the test

I went to the doctor on 01/17 and they did a PSA test that my insurance company did not pay for because of the way they coded the test. My wife has made several phone calls to our insurance company and to Mercy concerning this issue. My wife called Mercy and told them how to recode the bill and even give them the phone number and a contact name at out insurance company and they would tell them how to code it for it to be paid for and Mercy will not call them or recode the bill for it to be paid for by out insurance company. Mercy called me today and told me that it was coded correctly and they would not recode it and I owe the bill so I went ahead and paid it or they would be turning it over to a collection company. Every time we go to Mercy we have to fight over their billing. This is not just happening to my family we are one of a few that will fight for what is correct.

The complaint has been investigated and resolved to the customer’s satisfaction.

3265 S National Ave Ste 115, Springfield, MO, 65807-7340, US

November 9, 2020

Dear Better Business Bureau Investigator,

I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.

Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Better Business Bureau, at their discretion.

Please let me know how I can be of further assistance in the resolution of this concern.

***
Patient Services
Mercy Health Systems

I started going to Mercy in May . They overcharged me per EOBs by over $400. We tried many times to get this resolved. I was to have surgery in Dec 2020 & the Dr waived my co-pay of $300 for surgery, because of my billing issues. Since then, they've added back the $300. At most, I owe $110, but my balance is $515.

I was seen by mercy hospital twice while I was still officially incarcerated by the federal government. My official release date was November 3rd. I have tried to work with them on numerous occasions to get them to bill the correct place so they can get paid. I have 2 Bill's that I owe them to hat the federal government has to pay because I was still incarcerated. I was put in to a collection agency 9 months back. I am still getting harrassed by mercy and the collection agency even though I am not responsible for payment of the 2 Bill's. No matter how much I talk with them I cannot get this issue fixed. I can provide the billing info they need to use and paperwork stating that I was still incarcerated.

Is Mercy Hospital Legit?

Mercy Hospital earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Mercy Hospital stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Mercy Hospital's reputation as a trustworthy leader in their field. Customers can rely on Mercy Hospital's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Mercy Hospital. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 80% of 10 negative reviews, Mercy Hospital is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Mercy.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mercy.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Mercy Hospital have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Mercy Hospital and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Mercy.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Mercy Hospital.